Rainforest Retreat

46 Cron Street, 7856 Franz Josef, New Zealand

Guest reviews: 8.5

HOTEL OVERVIEW

I’ll be honest – when I first pulled up to Rainforest Retreat on Cron Street, I wasn’t expecting much from the outside. It’s tucked into this quiet residential stretch just off the main Franz Josef strip, and you know what? That turned out to be exactly what made it special.

The thing about Franz Josef is that most visitors are so focused on the glacier (which, let’s face it, has retreated quite a bit in recent years) that they miss the actual rainforest magic happening right in town. This place gets it though. The moment you step onto the property, you’re surrounded by these massive tree ferns and native rimu trees that honestly make you forget you’re still technically in civilization. I mean, you can still hear the occasional car from the main road, but mostly it’s just birds – lots of tui and bellbirds, especially in the early morning. The owners have done something really clever with the layout too, spacing the rooms so you actually feel like you have privacy, which is pretty rare for a 4-star place in a town this small.

What really sold me was the attention to details that actually matter when you’re bone-tired from a day of hiking. The rooms have these thick blackout curtains (crucial when you’re dealing with those long summer days), proper reading lights by the bed, and – this might sound weird but trust me – really good water pressure in the showers. After slogging through Alex Knob track or doing the valley walk, that last bit is basically heaven. The staff genuinely knows the area too, not just the touristy stuff. When I mentioned wanting to avoid the Franz Josef crowds, the front desk guy (I think his name was Mike?) pointed me toward the lesser-known Tatare Tunnels walk that most people miss entirely. Plus they’ve got this common area with a proper fireplace where people actually hang out and swap hiking stories – it feels authentic rather than forced, if that makes sense. The only minor gripe I’d have is that the walls are a bit thin, so if you get stuck next to early risers gearing up for a helicopter tour, you’ll definitely know about it. But honestly, most people here are pretty considerate since everyone’s dealing with the same early-start, exhausted-by-evening schedule. Location-wise, you’re about a three-minute walk to the main Franz Josef strip where all the tour operators are, but far enough away that you’re not dealing with the tour bus noise and crowds. There’s even decent parking right on site, which sounds basic but is actually a blessing when you’re hauling glacier gear around.

HOTEL HIGHLIGHTS

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Reviews

Staff: 8.9

Comfort: 8.9

Location: 9.4

Free WiFi: 8.9

Facilities: 8.6

Cleanliness: 8.9

Value for money: 8.5

Taylor from New Zealand (23 June 2025)

9/10

Beautiful secluded accomadation.

What could be improved: Originally booked the gecko room, it's lovely but tricky to get to, more so as it was pouring with rain. We decided to upgrade to have a bigger room with air conditioning.

Heather from New Zealand (21 June 2025)

9/10

Loved the whole lay out, Gecko cottages were excellent value for money, clean, spa pool was nice, whole surroundings great.
Monsoon was great food. Thank you

Chris from Australia (20 June 2025)

9/10

Being in the forest there was a fresh smell in the air. The retreat had a welcoming vibe. We ate at the restaurant which was perfect. It rained heavily at night. As our room was so cosy the rain was a treat. Would go again

What could be improved: It was just shat we wanted

Shaz from New Zealand (20 June 2025)

9/10

Everything is comfy and modern. Excellent Manager, so helpful and polite. Staff are a credit to your company. Food in restaurant was very taste and reasonably priced.

Rabin from India (17 June 2025)

9/10

Superb location, professional service, good facilities (especially the coin operated laundromat), the restaurant was fantastic for dinners, the room was clean with a small but well equipped kitchen. Overall the experience far exceeded the price. Good parking facilities right outside your room and just stones throwaway from the various heli-hike...

Rabin from India (17 June 2025)

9/10

Superb location, professional service, good facilities (especially the coin operated laundromat), the restaurant was fantastic for dinners, the room was clean with a small but well equipped kitchen. Overall the experience far exceeded the price. Good parking facilities right outside your room and just stones throwaway from the various heli-hike offices.

Gemma from Australia (15 June 2025)

9/10

Lovely and close to everything and if you don't want to venture far at night (let's face it, it's cold) there is a bar/restaurant on site. The room was toasty and warm - thank you for turning on the heat before we checked in! Everything was clean and tidy. A beautiful, quiet place to stay.

Alexandra from New Zealand (15 June 2025)

9/10

We stayed in the deluxe suite with the spa pool as a special getaway and it was totally worth it. It was incredible! The views and seclusion were amazing. It was expensive for that suite put it was totally worth it. The facilities in the suite are amazing. It was a wonderful getaway. The pool was perfect. It was at temperature on arrival and...

Alexandra from New Zealand (15 June 2025)

9/10

We stayed in the deluxe suite with the spa pool as a special getaway and it was totally worth it. It was incredible! The views and seclusion were amazing. It was expensive for that suite put it was totally worth it. The facilities in the suite are amazing. It was a wonderful getaway. The pool was perfect. It was at temperature on arrival and was a new modern model. The bush surrounding the suite is so lovely. You can hardly tell if anyone else is at the resort, it's so private

What could be improved: Nothing

Lauren from Australia (12 June 2025)

9/10

Super comfortable, well stocked kitchenette and bigger kitchen to use if required. Very clean. Location is great and the on site bar very good.

What could be improved: Only sad the hot tub wasn’t working

Brylie from New Zealand (12 June 2025)

9/10

Awesome spot in the trees, spa was great. Loved our stay thank you and will let people know about this great spot to stay. Thank you !

Jakub from New Zealand (12 June 2025)

9/10

Great place to stay, very nice rooms!

What could be improved: Very tight parking spots

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SURROUNDINGS

What's nearby:

  • Mount Cook National Park: 13 km*
  • Westland Tai Poutini National Park: 4.6 km

Restaurants & cafes:

  • Restaurant Alice May: 150 m
  • Restaurant Monsoon Restaurant: 50 m
  • Restaurant The Canopy Restaurant: 100 m

ROOMS

  • Estimated price from: $91. Quadruple Room with Bathroom with 4 bunk beds for Max persons: 2
  • Estimated price from: $239. Tree Lodge with 1 extra-large double bed, 1 single bed and 1 large double bed for Max persons: 2
  • Estimated price from: $257. Deluxe Tree Hut with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $307. Deluxe Tree Lodge with 1 single bed and 1 large double bed for Max persons: 2
  • Estimated price from: $390. Deluxe Spa Tree House with 2 × 1 extra-large double bed and 1 sofa bed for Max persons: 2
  • Estimated price from: $21. Bed in 8-Bed Mixed Dormitory Room with 1 bunk bed for Max persons: 1
  • Estimated price from: $26. Bed in 6-Bed Mixed Dormitory Room with 1 bunk bed for Max persons: 1
  • Estimated price from: $33. Bed in 4-Bed Mixed Dormitory Room with 1 bunk bed for Max persons: 1
  • Estimated price from: $37. 1 single bed in a 3 Bed Log Cabin Dorm (No Bunks) with 1 single bed for Max persons: 1
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FACILITIES

General:

  • Non-smoking throughout
  • Heating
  • Carpeted
  • Family rooms
  • Non-smoking rooms

Outdoors:

  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Terrace

Services:

  • Shared lounge/T V area
  • Luggage storage
  • Tour desk
  • Laundry Additional charge

Wellness:

  • Hot tub/Jacuzzi
  • Sauna

Food & Drink:

  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Bar
  • Restaurant

Languages spoken:

  • German
  • English

Most popular facilities:

  • Non-smoking rooms
  • Free parking
  • Restaurant
  • Family rooms
  • Free WiFi
  • Bar

Entertainment and family services:

  • Board games/puzzles

Other for your stay:

  • Shared kitchen
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HOUSE RULES

Pets:

  • Free! Pets are allowed on request. No extra charges.

Groups:

  • When booking more than 4 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00 to 22:00
  • You'll need to let the property know in advance what time you'll arrive.

Check-out:

  • Until 10:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

46 Cron Street, 7856 Franz Josef, New Zealand

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