Resort Villages Complejo Turístico Pucón
Prolongación colo-colo 2215, 4920000 Pucón, Chile
HOTEL OVERVIEW
Look, I’ve stayed at plenty of places in Pucón over the years, and Complejo Turístico Pucón is one of those spots that actually gets what travelers want – you know what I mean? It’s tucked away on Prolongación Colo-Colo, which honestly is perfect because you’re close enough to walk into town (maybe 10 minutes to the main plaza) but far enough out that you’re not dealing with the summer crowds stumbling back from the bars at 2 AM. The whole setup feels more like a well-designed retreat than your typical hotel, and I mean that in the best way possible.
What really struck me about this place is how they’ve managed to create something that feels authentically Chilean without trying too hard. The rooms have this clean, modern vibe but with touches that actually make sense for the location – thick blankets for those chilly Araucanía nights, proper blackout curtains (trust me, summer sunrises come early here), and windows that actually open wide enough to let in that crisp mountain air. The staff genuinely seems to know the area too, which is rarer than you’d think. They’ll point you toward the good hiking trails up Villarrica or tell you which thermal springs are worth the drive – not just the touristy ones everyone talks about.
Honestly, the 8.7 rating makes total sense once you’ve been there. It’s not trying to be a five-star resort with all the bells and whistles, but what they do, they do really well. The common areas have this relaxed energy where you’ll actually want to hang out and plan your next day’s adventure. Parking’s easy (which, if you’ve driven around Pucón in January, you know is a blessing), and the whole place has this quiet confidence about it. I actually ended up extending my stay an extra night because leaving felt premature – sometimes you find a place that just fits, you know? Plus, being on that side of town means you’re perfectly positioned for day trips to Huerquehue or the Ojos del Caburgua waterfalls without having to navigate through the town center traffic first thing in the morning.
HOTEL HIGHLIGHTS
Reviews
Staff: 9.3
Comfort: 8.7
Location: 8.4
Facilities: 8.7
Cleanliness: 9.0
Value for money: 8.2
Cristian from Chile (3 March 2025)
Un muy buen lugar para descansar y tener tiempo de tranquilidad, muy limpio y muy buena atencion por parte del personal.
Alonso from Chile (24 February 2025)
Muy buenas instalaciones, las piscinas ok, sala de juegos, a poquitos minutos del centro en auto, fácil llegar, muy buena atención de su personal
What could be improved: En general todo ok.
Gabriela from Argentina (21 February 2025)
Cuenta con una pequeña piscina de agua termal
Nieto from Chile (17 February 2025)
Hicimos check in justo el día de mi cumpleaños, mi pareja les escribió y los dueños de la propiedad se encargaron de dejarme una hermosa sorpresa de cumple-bienvenida en la cabaña donde nos alojamos. Los dueños fueron siempre amables y atentos a todo lo que les preguntabamos, las instalaciones están en muy buen estado. What could be improved:...
Julia from Germany (17 February 2025)
Es ist eine sehr schöne Anlage und das Personal war sehr freundlich. Wir hatten ein gemütliches, sauberes Zimmer mit bequemen Betten und haben uns gut aufgehoben gefühlt. Auch ein Pool, warme Thermen und Freizeitbeschäftigungen (z.B. Kicker, Tischtennis) werden geboten. What could be improved: Da das Hotel etwas außerhalb von Pucón liegt, ist ein...
Marcela from Chile (16 February 2025)
Todo, es un muy buen lugar para quedarse, áreas verdes limpias y ordenadas, la piscina está ubicada de manera estratégica para llegar, atención amable, y cercano a avenidas principales. Si deseas quedarte el día en el complejo tienes de todo para hacerlo. What could be improved: Solo como observación sería bueno contar con hervidor ya que solo...
Jose from Chile (11 February 2025)
Todo limpio y muy agradable las piscinas What could be improved: Debería. Extender el tiempo de cierre, de las piscinas temperadas, ya que después de salir a cenar o turistear se llega tarde al hospedaje y ya no se puede ocupar las piscinas temperadas, malo lo encuentro ya que es mucho más agradable ocupar ese tipo de piscinas una vez que baja el...
Gabriela from Argentina (5 February 2025)
Todo es hermoso, la ubicación, las instalaciones, la atención es excelente. Las piletas están muy bien!
What could be improved: La habitación tiene un tragaluz, es mucha la luz que pasa a la mañana.
Felipe from Chile (21 January 2025)
Instalaciones y ubicación
What could be improved: Equipamiento de cabañas y disponibilidad de piscinas por clases de natación
Martinović from Argentina (18 January 2025)
El lugar tranquilo donde se encuentra rodeado de naturaleza y la excelente atención de todo el personal.
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SURROUNDINGS
What's nearby:
- Santuario El Cani: 20 km
- Villarrica National Park: 0 m
Restaurants & cafes:
- Restaurant Mizawun: 1.2 km
- Restaurant Pocas Lucas: 1.3 km
- Restaurant Restaurante Malalhue: 1.6 km
Natural beauty:
- Lake Villarrica Lake: 1.8 km
Ski lifts:
- Lift 1: 18 km
- Andarivel 7: 17 km
- Juncalillo Ski Lift: 16 km
Closest airports:
- La Araucanía International Airport: 83 km
ROOMS
- Estimated price from: $85. One-Bedroom Apartment with 1 double bed for Max persons: 2
- Estimated price from: $90. Standard Double Room with 1 double bed for Max persons: 2
- Estimated price from: $90. Twin Room with 2 single beds for Max persons: 2
- Estimated price from: $120. Triple Room - Disability Access with 1 single bed and 1 large double bed for Max persons: 2
- Estimated price from: $120. Standard Triple Room with 1 single bed and 1 double bed for Max persons: 3
- Estimated price from: $120. Triple Room with 3 single beds for Max persons: 3
- Estimated price from: $140. Standard Quadruple Room with 2 single beds and 1 double bed for Max persons: 3
- Estimated price from: $120. Two-Bedroom Apartment with 3 single beds and 1 double bed for Max persons: 5
- Estimated price from: $142. Bungalow (1-6 Adults) with 1 double bed, 4 single beds and 2 × 1 sofa bed for Max persons: 6
- Estimated price from: $250. Bungalow (7-10 Adults) with 2 × 1 single bed, 1 bunk bed, 2 × 1 double bed and 2 sofa beds for Max persons: 10
FACILITIES
Bedroom:
- Wardrobe or closet
Kitchen:
- Refrigerator
Bathroom:
- Bath or shower
- Private bathroom
- Toilet
- Hairdryer
- Shower
Outdoors:
- BBQ facilities
- Patio
- Garden
Wellness:
- Kids' pool
- Spa facilities
- Sun loungers or beach chairs
- Massage Additional charge
- Spa and wellness centre Additional charge
- Sauna Additional charge
Activities:
- Table tennis
- Billiards
- Children's playground
- Games room
Living Area:
- Desk
Food & Drink:
- Wine/champagne Additional charge
Room Amenities:
- Socket near the bed
Languages spoken:
- English
- Spanish
Cleaning services:
- Ironing service Additional charge
- Laundry Additional charge
Safety & security:
- Fire extinguishers
- CCTV in common areas
- Key access
- Safety deposit box
Media & Technology:
- Flat-screen TV
- TV
Reception services:
- Tour desk
Business facilities:
- Fax/photocopying Additional charge
- Business centre Additional charge
- Meeting/banquet facilities Additional charge
Great for your stay:
- Private bathroom
- Parking
- Spa and wellness centre
- Free WiFi
- Pets allowed
- Flat-screen TV
- Shuttle service
- Free parking
- Family rooms
- BBQ facilities
Entertainment and family services:
- Kids' outdoor play equipment
- Indoor play area
- Board games/puzzles
2 swimming pools Pool 1 - indoor Free!Pool 2 - outdoor Free!:
- Open all year
- Open all year
Other for your stay:
- Shuttle service Additional charge
- Designated smoking area
- Allergy-free room
- Tile/marble floor
- Heating
- Private entrance
- Fan
- Family rooms
- Non-smoking rooms
HOUSE RULES
Pets:
- Pets are allowed on request. Charges may be applicable.
Check-in:
- From 15:00 to 22:00
- You'll need to let the property know in advance what time you'll arrive.
Check-out:
- From 06:30 to 10:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
HOTEL ADDRESS
Prolongación colo-colo 2215, 4920000 Pucón, Chile
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